Teilnahmebedingungen

Admission

• TopUp Learning London (Tti) reserves the right to refuse admission or dismiss any student without refund of fees, in the event of misconduct, non attendance or repeated late arrival.
• TopUp Learning London (Tti) also reserves the right to refuse to provide tuition or accommodation or any other service normally offered, if payment has not been made as agreed, either by an individual student, or an agent acting on his or her behalf.

Cancellation Policy

• Deposits, registration fees, and courier fees are non-refundable and nontransferable.
• However in the case of unsuccessful visa applications, and providing the correct documentation is provided to support this, we will refund any fees paid, less the deposit, registration fee, and courier fees if applicable.
• At the discretion of Tti School and with at least three weeks’ notice you can postpone the start of your course up to a maximum of one year, with no loss of fees or deposit.
• There is no refund of tuition fees after arrival in the UK, but at the discretion of Tti School, if a course cannot be completed for good reason, a credit note for the remaining time may be offered. However a minimum of two weeks’
  notice must be given and course credit notes are not transferable.
• All cancellation or postponement requests must be made in writing, and any repayment has to be made as it was received (i.e. to the originating credit card or bank account, or in cash if applicable).

Complaints Procedure:

• We aim to provide service of a standard that is acceptable to all students. If we fail to do this we want to know about it. This will enable us not only to deal with a specific problem but also to avoid it happening again. Our main objective is to respond promptly and effectively to any student dissatisfaction as it arises. If you are not satisfied with our service, please talk to us immediately. We shall try to solve the problem quickly and informally.
• If informal discussions do not solve the problem and a student wants to register a formal complaint the process is as follows:
• Make the complaint to the Principal either in writing or orally. The Principal will keep a record of the conversation. The Principal will attempt to resolve the matter in person or by letter within 5 working days.
• If the student wants to pursue the complaint further, they will be asked to put the complaint in writing to the Directors of TopUp Learning London (Tti), the letter should be marked ‘private and confidential’.
• The Directors will respond to the complaint in writing within 5 working days. The written response will summarise what investigation has been carried out and what action is proposed in order to resolve the matter.
• All complaints will be recorded and kept on file. All complaints are subject to the school’s confidentiality policy.
• If you are not satisfied with the response from TopUp Learning London (Tti), you can contact English UK for further advice.

Data Protection

• In order to deliver education and protect student’s welfare, the school will collect and process personal data including sensitive and special category personal data (as defined by the Data Protection Act 1998 and GDPR respectively) that relates to the student and their circumstances.

Exam Preparation Courses

• Examination preparation courses will run as advertised if four or more students are enrolled.

Free Wireless Internet Access

• Tti School and Tti accommodation provide this service but with no guarantee, or promise of technical support. You should use appropriate malware and virus protection as you use this service at your own risk.

Insurance

• We recommend students take out health and travel insurance. The school is not able to accept responsibility for loss or damage to personal property.

Lesson Recordings

• All lessons are recorded via zoom for Safeguarding and Quality Assurance.
• These recordings are kept for 15 days and after that are deleted.
• The IT, Academic, and Management teams have access to these recordings.

Payment

• Please send either the total fees for the course, or a minimum deposit of £255 for courses of four weeks or more, or £155 for courses of less than 4 weeks.
• Payment can be made by using our international payment system (Flywire) at www.flywire.com, or International Bank
• Transfer (you are responsible for all bank charges), or Debit / Credit card.
• The payment of the balance of the course fees must be paid on the dates agreed when you register (normally 2 weeks before your course starts).

Public Holidays

• There is no reduction in the course fees where the course includes a public holiday.
• TopUp Learning London (Tti) reserves the right to cancel or alter a course if necessary and will offer an alternative if this happens.

Promotional Photography

• Classes cannot be filmed or recorded in any way without the written permission of the Principal or school Directors.
• Tti may use film or still photographs of students for promotional purposes.
• You (or your parents if you are under 18 years of age) must inform the school before your course starts if you will not allow us to use such images. Parents of under 18s will recieve a Parental Consent form which must be completed and returned to us.

Student holidays

• Holidays can be taken by arrangement but two weeks’ notice must be given.
• Holidays taken from your course must start on a Monday and end on a Friday.
• The amount of holiday you can take depends on the length of your course.